Shipping & Returns

Delivery dates are normally 5 - 7 working days unless otherwise specified, however once the product has been despatched we cannot be held responsible for delays due to problems with the carrier or adverse weather conditions. Items that are personalised or made specially will take longer than 5 - 7 working days. Please note that these delivery dates are a guide only and are not a formal contract.

After ordering your product, should you decide you no longer require it you must notify us immediately at sales@smartplatypus.com and we will endeavour to cancel your order. If this has already been despatched you may return it to us, unopened, at your cost.. When the item is received we will refund you, less the original carriage fee. If the item has been opened, used or assembled or the packing damaged, this may detract from re selling the item and your refund will be reflected accordingly.

If the item has been damaged during transit to yourself, you must notify us on sales@smartplatpus.com within 24 hours (this is specified by the carrier). Keep all the packaging as this will be reqired by the carrier for inspection.

If the item itself is faulty notify us on sales@smartplatypus.com within 48 hours of receipt advising us of the problem. If the product requires replacement parts we will arrange for them to the shipped to you free of charge. If this products needs to be returned to the manufacturer we will arrange for it to be collected and returned to them for inspection. If they agree that this item is faulty we will arrange for a replacement to be sent to you. If however, they advise us that there is no problem with the product this will be returned to you and you will be liable for the costs of collection and return.

Please be aware refunds can take up to 14 days from receipt of the returned goods.

Personalised items or those produced specifically to your requirements (non standard) cannot be returned for any reason other than it is faulty or damaged in transit.

PLEASE NOTE THAT DELIVERIES TO UK AND NI ONLY ARE NORMALLY CHARGED AT THE STANDARD £5 RATE, OTHER AREAS ARE SUBJECT TO QUOTATION.  HOWEVER, HEAVY/LARGE ITEMS TO NORTHERN IRELAND AND SCOTLAND MAY BE SUBJECT TO HIGHER CHARGES ACCORDING TO OUR SUPPLIERS CONDITIONS. IF IN DOUBT PLEASE CONTACT US FOR CHARGES TO THESE AREAS. IF AN ITEM IS ORDERED AND THERE IS AN ADDITIONAL CHARGE WE WILL NOTIFY YOU BEFORE PROCESSING YOUR ORDER. PLEASE CONTACT US FOR OVERSEAS DELIVERY CHARGES.